主要经营及代理三菱,爱其,三洋,BARCO的投影机
 
 
  Service Strategy
 

  For an enterprise,high-quality products are the key,good service is the foundation of the enterprise's development,"Consider everything for the client"is the topic of service,"Do everything in everyway perfectly"is a perpetual goal.MTL has set up a special training center for offering the client all-round training service and multi-level technical training.Professional technicians take charge of installing,maintenance and answering technical questions.For meeting clients' need and solving all kinds problems quickly,company offers long-distance communications maintenance.
I、Periods Service
  Offer pre-sell、in-sell、after-sold service
1.Pre-sell:
  Analyze the needs for the user and provide a feasible suggestion.
  Give a special training to managers of the enterprise to improve their undrstand.
  Offer technical support
  Make a system plan about the project for the enterprise.
2.In-sell:(system implement)
  During the system implement,promise to develop high-quality product to meet the needs.Meanwhile,make out a firm and saft system,insure the system is finished quickly,orderly and safely.
3.After-sold:
 ● Technical consultation
 ● Software update
 ● Product upgrade
 ● Ordinary service
II、All-round service
1.Training

 ① Manager's training
  In the way of discussing,improve their understanding the function and operation of the system.Afterwards they will like to support the system implement.
 ② Technician's training
  A. Developer's training
  For unite-develop project,give the correlative developers some necessary trainings base on the situation.
  B. Maintenancer's training
  Give training to maintenances including system & equipment installing、principle of system design、commen system maintenance skill.
  C. System administrator's training
  Give training to system administrators including principle of system design、basic system operational manner、OS knowledge、network technology etc.
 ③ Operator's training
  Give training to operators including system operation.
2. Project implement service
  Analyze the system needs for the client,finish the job that setting the work situation.Company will follow the user's need and develop the high-quality、nice user interface and easy operate product.
3. Program update and upgrade
  Base on the user's need,update and upgrade the software.
4. Telephone consultation
  Company has a hot line convenient for answering clients questions anytime.Also,the company will mark down every information which is clients feedback in order to upgrade the sofrware.
  MTL's hot line:020-87687996
5. Long distance maintenance
  To solve the client's problem,company will set up a long distance maintenance system,
III、Multi-level service
  Technology Center's duty is:offer technical support,establish the correlative technology standard.And the center promise to provide high-quality product and perfect service.Software Develop dept. follows user's needs to provide development service and the service about the software's upgrade,it will maintenance each department and offer technology support.Each department takes charge in products installation,setting,maintenance and solves client's problem in time.
IV、Standard service
  Company will provide perfect Installation handbook,Operation handbook,Maintenance handbook to users for each application system.Meanwhile company offers the best consultation service and maintenance service.

 
 
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