For an enterprise,high-quality
products are the key,good service is the
foundation of the enterprise's
development,"Consider everything for the
client"is the topic of service,"Do everything in
everyway perfectly"is a perpetual goal.MTL has
set up a special training center for offering
the client all-round training service and
multi-level technical training.Professional
technicians take charge of
installing,maintenance and answering technical
questions.For meeting clients' need and solving
all kinds problems quickly,company offers
long-distance communications maintenance.
I、Periods Service
Offer pre-sell、in-sell、after-sold service
1.Pre-sell:
Analyze the needs for the user and provide a
feasible suggestion.
Give a special training to managers of the
enterprise to improve their undrstand.
Offer technical support
Make a system plan about the project for the
enterprise.
2.In-sell:(system implement)
During the system implement,promise to
develop high-quality product to meet the
needs.Meanwhile,make out a firm and saft system,insure
the system is finished quickly,orderly and
safely.
3.After-sold:
● Technical
consultation
● Software update
● Product upgrade
● Ordinary service
II、All-round service
1.Training
① Manager's training
In the way of discussing,improve their
understanding the function and operation of the
system.Afterwards they will like to support the
system implement.
② Technician's training
A. Developer's training
For unite-develop project,give the
correlative developers some necessary trainings
base on the situation.
B. Maintenancer's training
Give training to maintenances including
system & equipment installing、principle of
system design、commen system maintenance skill.
C. System administrator's training
Give training to system administrators
including principle of system design、basic
system operational manner、OS knowledge、network
technology etc.
③ Operator's training
Give training to operators including system
operation.
2. Project implement service
Analyze the system needs for the client,finish
the job that setting the work situation.Company
will follow the user's need and develop the
high-quality、nice user interface and easy
operate product.
3. Program update and upgrade
Base on the user's need,update and upgrade
the software.
4. Telephone consultation
Company has a hot line convenient for
answering clients questions anytime.Also,the
company will mark down every information which
is clients feedback in order to upgrade the
sofrware.
MTL's hot line:020-87687996
5. Long distance maintenance
To solve the client's problem,company will
set up a long distance maintenance system,
III、Multi-level service
Technology Center's duty is:offer technical
support,establish the correlative technology
standard.And the center promise to provide
high-quality product and perfect
service.Software Develop dept. follows user's
needs to provide development service and the
service about the software's upgrade,it will
maintenance each department and offer technology
support.Each department takes charge in products
installation,setting,maintenance and solves
client's problem in time.
IV、Standard service
Company will provide perfect Installation
handbook,Operation handbook,Maintenance handbook
to users for each application system.Meanwhile
company offers the best consultation service and
maintenance service.